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After 10 years, my hot water tank finally started to leak. Knowing that a
few of my neighbors had recently had similar problems given that our homes
were built around the same time, I quickly consulted with one of my
neighbors and was referred to Aitkin Mechanical Services because of the
positive experience expressed with their installation of a tankless hot
water system. My neighbor spoke highly of the owner and the services so I
immediately gave Aitkin a call.

I was very impressed from the moment of the first call. They offered to
come out same day since I was home and was really customer focused. Ben
the owner, patiently discussed various options, benefits and pricing of
different systems with no sense of pressure just sharing of information. I
felt like I was talking to a friend that I had known for years which was
consistent with my neighbor's experience. Throughout the entire process,
starting with Kim who took the initial call to Ben the owner and Ted who
performed the service, each exhibited a high degree of professionalism and
extraordinary service. Ted, took tremendous pride in the installation. The
job was completed timely and the pride was evident even in the smallest
details such as making sure the extension cord from the tankless heater was
tied up and not hanging to leaving the area clean. Ted just went above and
beyond to ensure that every detail of the installment was done with
tremendous care and precision. The unit appeared to have been part of the
original house. I had no reservation in leaving the house while the work
was being completed and was confident in their integrity and highest
standards including the personal approach that was exhibited.

I highly recommend Aikin Mechanical Services with Ben and his team leading
the way because of the personal pride and ownership demonstrated in a job
well done.


Windsor, CT.